Shipping
We ship to addresses in the United States. Standard shipping is $4.90 per order, and shipping is free on orders of $50 or more.
Coffee is roasted to order, so please allow a few business days for your order to leave the roastery.
Returns
You have 14 days after your order arrives to request a return on anything other than coffee. To be eligible, the item must be unworn or unused, in its original condition and packaging, with tags, along with your receipt or proof of purchase.
Coffee can’t be returned once the bag has been opened, because it’s a perishable food product. If there was a problem with shipping or we sent the wrong coffee, we’ll make it right.
To start a return, email info@regionscoffeesupply.com. If your return is accepted, we’ll send you a return shipping label and instructions. Items sent back without a return request first can’t be accepted.
Damaged or wrong items
Please check your order when it arrives and email info@regionscoffeesupply.com right away if anything is defective, damaged or not what you ordered, so we can fix it.
Items we can’t accept back
Opened coffee and other perishable goods, custom or personalized items, sale items and gift cards can’t be returned. If you have a question about a specific item, just ask.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a new order for the item you’d like.
Refunds
We’ll let you know once we’ve received and inspected your return, and whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little longer to post it. If more than 15 business days have passed since we approved your return, email info@regionscoffeesupply.com.
